Building a search engine for your internal knowledge

HQ: Tallinn, Estonia

Founded: Q2/2018

Invested in: Q3/2019

Founders: Amanda Wong, Charlie Mak, Kwun Lok Ng

Keywords: B2B, Knowledge Management, SaaS


Knowledge is Power

The KIP in Kipwise stands for “Knowledge is power” (not to be confused with a chicken, if you're a Dutch speaker) and great knowledge comes from when great minds meet. That is why the team behind Kipwise wants to enable better knowledge collaboration and transfer within teams; an idea conjured up by a few like-minded individuals who were already struggling with pain points within their own companies. Pain points brought on by the constant battering of knowledge that comes with people sharing best practices and other small pieces of information to improve a company's workflow.

"So Kipwise is a knowledge management tool that helps companies manage the team knowledge within their daily workflow. Because the majority of problems caused by current knowledge management tools are created because they're so detached from your daily workflow. So most of the team members are actually not using it. That means they, even though they might have, let's say, a lot of information stored in their Google Drive, they still ask the same questions a lot. No one's going to search there, and no one's saving important information there either. So that's why we built Kipwise..." says CEO and Co-founder, Kwun-Lok Ng.

Kipwise aims to help core teams share knowledge, synchronize actions and reach their goals together. These core teams include:

Company-wide teams where employees are able to share onboarding materials such as company mission, core values, employee guidelines to onboard new teammates quickly with the essential things they need to know to succeed in their roles.

Customer Support / Success teams where they are able to build a knowledge base of frequently asked questions and troubleshooting guides to empower your team with the knowledge they need to deliver delightful customer experiences at scale. Share best practices and play books to drive upsell and increase retention. 

And Sales teams; sharing sales playbooks, demo best practices, script and email templates to help your sales close deals faster. Document sales reviews such as common objections, key customer pain points, lost reasons to help increase win rates.

Kipwise wasn’t Kwun-Lok Ng’s first startup rodeo. Before co-founding Kipwise, Kwun had his first shot as a startup founder in Hong Kong, founding OneSky, an end-to-end localisation and translation solution for mobile apps, websites and documents. The company grew from $0 to +$3 million in annual recurring revenue without any external funding. At OneSky, Kwun met his soon to be Co-founders; Co-founder, Charlie Mak, was the former Engineering Lead at OneSky, while the third Co-founder, Amanda Wong, led the whole marketing department. Together, with their strong experience from international B2B growth, they made for a great team.

Two years ago the Co-founder’s of Kipwise started working on their product, but at the time it was more of a pet-project - something they were doing part-time - focusing on different features and target groups. At the time they weren’t sure what they wanted their product to be and which audiences they would target. They noticed that current solutions for knowledge management were not that ingrained with a teams workflow. Individuals in teams would share information but it would get buried under the clutter that would pile up as they shared more and more tidbits of information. People would also be asking the same questions over and over again regardless of the fact that the answers could be found on a company's google drive or old Slack threads.

After a few iterations, they found that the best way to use their product would be to integrate it with other communications platforms. Kipwise’s first solution to tackle the productivity problem was a seamless Slack integration, where employees could create and search for knowledge directly from internal or external platforms. The solution integrates and is connected with a web portal that used to collaborate and organise the knowledge base with external integrations, similar to Kipwise’s competitor, Confluence by Atlassian. 

Kipwise’s employees have so far worked 100% remotely and they have no intention of changing that. The team is made up of people who want to take Kipwise to the next level. So far the team consists of people based in Estonia, Hong Kong, Taiwan, Brazil and Croatia. 

"I believe our future plan is to have 100% remote work until it's not feasible anymore. We started Kipwise because me and my co founders had some difficulties learning from each other in a more effective way when I was based in Estonia, and they were in Hong Kong. So naturally, we started the project remotely. And we found it pretty efficient, actually. And we don't need to worry about things like commute time. And because we are remote, we're responsible, we are self disciplined, so working remotely, isn't really a problem."

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